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Payment and Delivery



*Receipt is to be attach with the payment transaction every time for ATM transfer.


Singpost (Default Choice for Normal Postage) 3 - 5 WORKING DAYS ONCE WE MAIL OUT THE PARCEL
*We will not be liable for any lost mail via Singpost normal postage.

  1. Normal Postage (Per Item) Max 2KG
    • Shoes : $2.55 – $3.55
    • Bags : $2.55 – $3.55
  2. Register/Courier Postage
    • Default choice for register/courier is via Ninja Van. Rate varies from $5 - $10 
  3. International Postage
    • HauteUrban accept international buyer.
    • We ship worldwide.
    • Postage fees will be base on the weight of the item and calculation will be done by SingPost.
    • We will be sending it through by Register Postage or EMS postage.

Courier Service via Ninja Van (Default choice for Register and Courier Postage) 1 - 2 DAY ONCE WE MAIL OUT THE PARCEL

Return Mail Policy

All return mail had to be mail to us using register postage. In events where error of order is done at our side, we will bare full amount for the postage fees. Unless otherwise stated. Customer had to notify us within 5 working days from the day item is mail out for any return mail issue. Item had to be mail back to us within 7 days once HauteUrban agree.

We will not accept any reason for return mail after 7 days once HauteUrban agree with.

Resident Delivery (Door to Door delivery) *Upon request

Resident delivery mean items will be delivery to your house, personally by HU.

Free Resident Delivery

Resident Delivery

*Delivery fees will depend on the location and the amount of items